Privacy Policy

Neelo Digital (Pty) Ltd, 121 Nellie Rd, Norwood, Johannesburg, 2192, South Africa. Email: info@neelodigital.com. Phone: +27 61 588 1868.

Information you give us in the website chat or by email/phone: your name, email address, mobile phone number, business name and the details of your project enquiry. We also collect basic technical data (pages visited, device and browser type, referring ad or campaign) through cookies and analytics tools.

To respond to your enquiry, provide customer support, schedule calls, send updates related to your enquiry or project, and — only if you separately agree — send promotional messages about our services. We also use aggregated analytics to improve our website.

When you chat with us on our website you may choose to provide your mobile number and tick the separate, optional consent checkboxes to receive customer care and/or marketing text messages from Neelo Digital. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell or rent personal information. We share it only with service providers who help us run our business (for example our CRM, messaging, hosting and email providers), under contracts that require them to keep it confidential and use it only on our instructions, or where the law requires it. SMS opt-in data and consent are never shared, as set out in section 4.

We use cookies and similar technologies for analytics and to measure advertising. You can disable cookies in your browser settings.

We keep personal information only as long as needed for the purposes above or as required by law, and protect it with reasonable technical and organisational safeguards.

Under the Protection of Personal Information Act (POPIA) and, where applicable, the GDPR, you may request access to, correction of, or deletion of your personal information, or object to its processing. Contact info@neelodigital.com and we will respond promptly.

We may update this policy from time to time. The latest version is always on this page.

Questions about this policy can be sent to info@neelodigital.com or Neelo Digital (Pty) Ltd at the address above.